Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Synoro website, platform, applications, integrations, and related services (collectively, the “Services”).

The Services are provided by Synoro AI, Inc. (“Synoro,” “we,” “us,” or “our”).

By creating an account or using the Services, you agree to these Terms. If you use Synoro on behalf of an organization, you represent that you have authority to accept these Terms for that organization.

If you do not agree, you must not use the Services.

Synoro provides software and AI tools for managing accounting firm operations, including client work, workflows, documents, communications, financial information, and accounting tasks.

Feature availability may depend on your configuration, permissions, connected services, and any applicable service agreement.

Synoro does not act as your accountant, tax preparer, attorney, investment adviser, or fiduciary merely because you use the Services. Any separately provided professional services require a separate agreement with the provider.

You must be at least 18 and provide accurate account information.

You are responsible for protecting your credentials and promptly reporting suspected unauthorized access.

Organization administrators are responsible for assigning appropriate permissions, managing invitations, and removing access when it is no longer appropriate.

You may access only the firms, companies, records, and features you are authorized to use.

You retain ownership of the information, documents, records, and other content you or your authorized users provide to the Services (“Customer Content”).

You represent that you have the rights, permissions, and other lawful authority necessary for Synoro to process Customer Content as part of providing the Services.

This includes authority to connect third-party accounts and share client information with services you choose to authorize.

You grant Synoro a limited right to host, process, transmit, and display Customer Content as necessary to provide, secure, and support the Services, follow your authorized instructions, and comply with legal obligations.

AI features may generate classifications, explanations, summaries, reports, drafts, recommendations, and proposed actions.

AI outputs may be incomplete, inaccurate, or unsuitable for a particular situation. They do not guarantee correct accounting treatment, regulatory compliance, or a particular business result.

You are responsible for reviewing material outputs, checking supporting records, and obtaining appropriate professional judgment before relying on them.

Using AI does not transfer your firm's professional responsibilities to Synoro.

The actions available through Synoro depend on the feature, user permissions, integration capabilities, and applicable firm settings.

Preparing a suggestion, approving it, executing a change, and verifying the result are separate steps. A draft or pending suggestion is not evidence that a change has been made in an external accounting system.

You are responsible for configuring available controls, reviewing approval requests, and checking the results of authorized actions.

Do not treat a task status or AI response as a substitute for verifying a material financial change.

You may choose to connect third-party accounting platforms, communication services, AI assistants, and other applications.

By connecting a service, you authorize the access and exchanges described in the connection process, within your permissions.

Third-party services operate under their own terms and privacy policies. Synoro does not control their availability, accuracy, security practices, or subsequent handling of information they receive.

Revoking a connection stops future access through that connection. It does not automatically remove copies of information already held by Synoro or the third party.

You must not:

• Use the Services unlawfully or to facilitate fraud.
• Access another person's account or records without authorization.
• Bypass security, access restrictions, or approval requirements.
• Upload malicious code or interfere with service operation.
• Submit information you are not authorized to use or disclose.
• Misrepresent AI-generated work as independently verified when it has not been reviewed.
• Copy, resell, or commercially exploit the Services without permission.
• Reverse engineer the Services except where applicable law expressly permits it.

You are responsible for activity you authorize through your account, including connected applications and automated tools.

Synoro is $5 per active company per month after a 60-day free trial. Setup, demo, and archived companies are not billed. Unlimited users are included.

Creating an account starts the trial and does not by itself authorize a charge. We disclose the applicable pricing before a paid subscription begins.

Charges imposed by third-party services remain subject to your agreement with those providers.

Synoro and its licensors retain their rights in the platform, software, branding, designs, documentation, and other service materials.

Subject to these Terms, Synoro grants you a limited, nonexclusive, nontransferable right to use the Services for your organization's business activities, including authorized services for its clients.

These Terms do not transfer ownership of Customer Content to Synoro or transfer ownership of the platform to you.

Our Privacy Policy explains how we handle personal information.

Each party must protect nonpublic business information received from the other using reasonable care and use it only for the purposes of the service relationship, unless another use or disclosure is authorized or legally required.

Where applicable, a separate data processing agreement or signed service agreement may establish additional obligations.

We may update, modify, or discontinue features as the Services develop.

Service access may be interrupted by maintenance, technical problems, security events, or third-party outages.

Unless a separate agreement states otherwise, we do not guarantee uninterrupted availability or a particular service level.

You may stop using the Services at any time and request account closure.

We may suspend or terminate access for a material breach of these Terms, unauthorized activity, a security threat, or a legal requirement. Where reasonably practical, we will provide notice and an opportunity to resolve the issue.

Closing an account does not automatically delete every related record. Retention and deletion are handled as described in the Privacy Policy and any applicable agreement.

Request any needed exports before closing your account. Available export formats depend on the type of information and the platform's capabilities.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Synoro disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not warrant that every output will be accurate, that every error will be corrected, or that the Services will meet every professional or regulatory requirement applicable to your business.

Nothing in these Terms excludes rights or warranties that applicable law does not allow us to exclude.

To the maximum extent permitted by law, Synoro is not liable for indirect, incidental, special, or consequential losses arising from use of the Services, including lost profits or business interruption.

This provision applies only to the extent permitted by applicable law and does not exclude liability that cannot lawfully be excluded.

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules.

Before starting formal proceedings, the parties agree to try to resolve a dispute by contacting each other and discussing it in good faith.

The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of these Terms, except where applicable law requires a different forum.

We may update these Terms from time to time.

We will publish the revised Terms with an updated effective date and provide notice of material changes where required.

If a change requires your agreement under applicable law, we will obtain that agreement before applying it.

A signed agreement may supplement these Terms. If the agreements conflict, the signed agreement controls for the subject matter it expressly covers.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision does not waive the right to enforce it later.

Provisions intended to continue after termination—including ownership, confidentiality, disclaimers, liability, and dispute provisions—survive termination.

For questions about these Terms, contact:

Synoro AI, Inc.
Email: support@synoro.com
1655 S Blue Island Ave #559, Chicago, IL 60608, USA